Frequently Asked Questions

We recommend booking airport transfers at least 48 hours ahead and excursions/packages at least 3–5 days in advance. For festival transport, book 2–3 weeks early as slots fill quickly. That said, we accommodate last-minute requests — WhatsApp us for availability.

Yes! We accommodate groups of all sizes. Vehicles range from sedans (1–4 pax) to 14-seat minibuses and full coaches. For groups of 15+, contact us directly for a custom fleet quote. Group discounts are available for bookings of 5 or more travellers.

Our team reviews your request within 2 hours and sends a confirmed quote to your email and/or WhatsApp. The quote will include the full price, driver details, pickup instructions and payment link. Your booking is only confirmed after you accept the quote.

Yes, modifications are accepted up to 24 hours before your service date at no extra cost. Changes within 24 hours are subject to availability and may incur a small admin fee. Contact us via WhatsApp for fastest response.

Free cancellation: 48+ hours before service — full refund, no questions.

24–48 hours: 50% refund or free rescheduling to another date.

Less than 24 hours: No refund. Rescheduling is at our discretion based on availability.

All cancellations must be sent via WhatsApp or email with your booking reference number.

We track all incoming flights in real time. If your flight is delayed, your driver will adjust their arrival accordingly at no extra charge. You don't need to do anything — we monitor it automatically.

We serve both major Jamaica international airports: Norman Manley International (KIN) in Kingston and Sangster International (MBJ) in Montego Bay. We also provide domestic inter-parish transfers between any two locations in Jamaica.

Your driver will be waiting in the arrivals hall with a sign bearing your name. You'll receive their name, photo and vehicle details via WhatsApp 2 hours before your flight lands. If you can't locate them, call or WhatsApp the number provided.

Yes. Child seats and infant seats are available on request at the time of booking — select "Child / baby seat" in the special requirements section. There is no extra charge for one seat. Additional seats may incur a small fee.

We offer both. Most excursions can be booked as private tours for your party only, or as shared small-group tours with a maximum of 8 people. Private tours cost more but offer full flexibility. You'll select your preference during booking.

Excursion prices include: transport (pickup and return), a licensed guide, entry fees where noted, and bottled water. Meals, optional purchases and gratuities are not included unless stated in the excursion description.

We recommend:

• Sunscreen (reef-safe for water activities)
• Comfortable walking shoes or water shoes
• Light clothing + swimwear if applicable
• Cash (USD and JMD both accepted)
• Valid photo ID
• Reusable water bottle

Yes. Wheelchair-accessible vehicles with ramp access and tie-down points are available on request. Please select "Wheelchair accessible" in your booking form or mention it in your notes. We require at least 48 hours notice to ensure the right vehicle is available.

Bob Marley Museum, Kingston Food Tour, and Luminous Lagoon boat tours are generally suitable for guests with limited mobility. Dunn's River and Blue Mountains hikes are not recommended for wheelchair users. We'll advise on the best options for your specific needs — just ask us.

Our team uses written WhatsApp communication and can pre-brief drivers on communication preferences. We can arrange guides who use clear verbal descriptions for visually impaired guests. Please note any specific needs in your booking form so we can prepare in advance.

We accept major credit/debit cards (Visa, Mastercard), PayPal, bank transfer, and cash (USD or JMD). Payment is made after you receive and accept your quote — no upfront payment with the booking form. Details will be provided in your quote confirmation.

All prices shown on our website are in USD. We also accept Jamaican Dollars at the prevailing exchange rate. If you prefer to pay in JMD, request this in your booking notes and we'll confirm the equivalent amount in your quote.

No. We believe in full price transparency. Your quote will show the exact total with no surprises. The only additional cost you might encounter is optional gratuities for your driver/guide — which are entirely your choice and not expected.

All drivers hold a valid Jamaica Transport Authority licence, carry comprehensive vehicle insurance, and have passed a background check. We conduct annual performance reviews and require all drivers to maintain a clean record.

Like any destination, Jamaica is safest when you stick to recommended tourist areas and travel with licensed operators. Our team operates exclusively in well-known, visitor-friendly zones and advises guests on areas to avoid. Most tourists visit Jamaica without incident and have a fantastic experience.

WhatsApp our emergency number +1 876-392-9505 immediately. Our team is available 24/7 and will respond within minutes. Drivers are instructed to prioritise guest comfort and safety above all else — if you ask to return to your hotel at any time, this will be honoured without question.